Made to Order / Custom Order Terms and Conditions

Made to Order / Custom Order Terms and Conditions:

By agreeing to these terms and conditions, you acknowledge that the items you are ordering are handcrafted and made to order specifically for you. Our warehouse takes great care and time to create these items, with an average completion time of 8-12 weeks (Due to supply chain issues, certain GOTOH bridges may take up to 6 months to be fabricated) after production starts on your order. Please note that once your order is placed, we cannot accommodate alterations to sizing, material, or images, and refunds will not be granted if these terms were overlooked and agreed to without consideration. In the event that you receive an incorrect custom/made to order item, please contact our support team with your order number in the subject line, and they will gladly assist you in exchanging it for the correct item originally ordered. Refunds are not available due to impatience or unforeseen circumstances. Therefore, we kindly request that you refrain from ordering made to order or custom items if you do not agree to these terms.


These terms and conditions apply to all online store sales by Arcology Instrmnts LLC, unless specifically agreed upon in writing and signed by an authorized representative of Arcology Instrmnts LLC. All previous proposals, negotiations, and representations are incorporated herein. By placing an order with us, you are deemed to have agreed to these terms and conditions.

Arcology Instrmnts LLC reserves the right to modify its Terms & Conditions or sales without prior notice.

Order Acceptance:

While we strive to accept and fulfill all orders, there may be instances where we are unable to proceed and must cancel an order. In such cases, we will make every effort to offer an alternative product that meets your requirements. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. To provide convenience, your payment will be processed upon ordering, and the order will be shipped within the specified time mentioned on the product page or the shipping policies section of our website. Circumstances such as limited inventory, shipping carrier delays, price inaccuracies, credit card processing issues, or other conditions beyond our control may require order cancellation or shipment delays. In such cases, we will promptly notify you of any changes to the shipment.


Unless stated otherwise in a price quote or invoice, all prices listed in our online store are subject to the terms and conditions provided. The prices in effect at the time of shipment will apply and may change without prior notice.


All sales transactions made through our online store are processed via credit card (Visa, Mastercard, or American Express), PayPal or Shopify. Arcology Instrmnts LLC, reserves the right to reject orders if the credit card transaction is denied during processing. Shipments will only be released once the credit card transaction is successfully completed and approved.


All products are covered by a 1-year warranty from the date of shipment against defects in materials or workmanship. Please note that the warranty does not cover issues resulting from improper use or normal wear and tear. Any warranty claims must be submitted in writing by the Buyer to Arcology Instrmnts LLC, within the warranty period.


We will make every effort to deliver the ordered products within a reasonable timeframe. Estimated ship dates and tracking information, when available, will be provided to the Buyer. Arcology Instrmnts LLC, assumes no responsibility or liability for products lost or damaged by the shipping carrier. Any claims for damage must be initiated directly by the Buyer with the shipping carrier. Arcology Instrmnts LLC shall not be liable for non-performance caused by events beyond our control, such as acts of God, war, terrorism, or any other unforeseen circumstances.


All content on this site, including text, graphics, logos, images, and digital downloads, is the property of Arcology Instrmnts LLC or its content suppliers, and is protected by United States and International copyright laws. The compilation of all content on this site is the exclusive property of and is protected by U.S. and International copyright laws.

Limitation of Liability:

To the maximum extent permitted by law, Arcology Instrmnts LLC, shall not be liable for personal injury, property damage, or any other loss, cost of repairs, incidental damage, or punitive, special, or consequential damages arising from the design, manufacture, sale, transportation, installation, use, or repair of the products sold. Buyer acknowledges and agrees that Arcology Instrmnts LLC's liability, if any, shall not exceed the net sales price of the defective product(s), and no additional allowances shall be made for labor or expenses related to repair or replacement.